Refund policy

Last Updated: 08/14/2023

Thank you for shopping with Fortunate to Gain. We want you to be completely satisfied with your purchase. If you have any concerns about your order, please review our refund and return policy below. You can always contact us for any return question at wewalkwithfaith11@yahoo.com.

Returns:

Currently, we are unable to process returns for orders as a precautionary measure.

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 5 calendar days of receiving your order so that we can evaluate the issue and make it right. We will provide instructions on how to return the item and arrange for a replacement or refund, including any shipping costs incurred.

Please note:

Shipping costs for the original purchase are non-refundable.
You are responsible for the return shipping costs. Shipping costs associated with returning the item are not covered by Fortunate to Gain.

Contact Us:

If you have any questions or concerns about our refund and return policy, please feel free to contact our customer support team at [customer support email or phone number].

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Note: This refund and return policy is subject to change without prior notice. Please refer to this page for the most up-to-date information.